Professional Resume

Jean-Francois Larissa

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Miami, Florida

ljean-francois01@wildcats.jwu.edu

(786) 440-4168

Professional Objectives:

To obtain an internship position in the hospitality industry that will best utilize my skills and education.

Highlights of Qualification:

•       Great organizational skills, detail oriented individual

•       Works well with others, good leadership skills

•       Language Proficiency: English, Spanish, French, and Creole

Education:

Johnson & Wales University                                        North Miami, Florida

Bachelor in Hotel and Lodging and Management          Candidate, 05/18

GPA- 3.83/4.0 Dean’s list

Work Experience:

Refricool                                                                          Haiti, Port-au-Prince

Office Assistant                                                               06/12  

•       Maintain daily organizational files

•       Purchase office supplies

Marriott, Haiti                                                                Haiti, Port-au-Prince

Human resources generalist                                          06/16

•  Follow company and department policies and procedures
•  Create and maintain filing systems
• Respond to questions, requests, and concerns from employees and managements regarding company and Human Resources policies and guidelines.
• Maintain confidentiality and security of employees and property records
•  Respond to cues Brand Standard Training
• Worked on a project for employee training

Four Seasons, Miami                                                   Miami, Florida

Lobby Greeter                                                              09/16

•  Greet guest
• Provide information about hotel services to guests.
• Guide guest to their destination within the hotel
•  Respond to guest requests for special arrangements or services
•  Follow all company policies and procedures

Reservation/Pbx Operator

•   Learn how to make a reservation
•   Answer incoming calls.
•   Direct call to guest rooms, staff, or departments through the switchboard or PBX system
•   Place outgoing calls.
•   Receive guest messages and deliver it to guest.
•   Log all wake-up call requests and performs wake-up call services.
•  Provide information about hotel services to guests. 

Certifications:

•       TripAdvisor Certification

•       Food Service Management Certification

•       Servsafe Alcohol Certification

Other Qualifications:

•       Volunteered at Sow a Seed

•       Volunteered in nursing homes

Professional Portfolio:

http://larissasleadershipportfolio.blogspot.com/

References Available Upon Request